Policies

WEBSITE TERMS OF USE, PRIVACY & COOKIE POLICY

Effective Date: January 1, 2016

Welcome to the official ARROWHEAD website, www.arrowheadusa.net.

ARROWHEAD is a shared commercial brand and marketing identity representing multiple independently organized business entities operating in related industries.

The businesses represented under the ARROWHEAD brand maintain separate legal identities, management, operations, employees, insurance coverage, licenses, contractual obligations, and responsibilities, as applicable.

References to "ARROWHEAD," "we," "our," "us," or "team" are used for general branding and communication purposes only. These references do not imply that every service, project, capability, or business activity described on this website is performed or undertaken by a single legal entity.

The specific legal entity responsible for any service, transaction, or contractual obligation will be identified in the applicable written agreement or documentation. Use of the ARROWHEAD name does not create a separate legal entity, partnership, joint venture, guarantee, or assumption of liability between the businesses represented.

This website is subject to the following terms and policies.

1. WEBSITE PURPOSE & INFORMATION

This website is provided for general informational, educational, promotional, and marketing purposes.

Descriptions of services, equipment, capabilities, certifications, industries served, geographic coverage, projects, photographs, videos, articles, and other materials are general representations and may vary by operating entity, location, availability, and project requirements.

Website content does not constitute a binding offer, guarantee, certification of qualifications, or commitment to perform any particular service.

Information may describe historical projects, previously offered services, equipment configurations, representative operations, or work performed under different contractual arrangements.

The appearance of equipment, personnel, projects, or activities on this website does not independently establish ownership, employment, insurance coverage, contractual responsibility, or participation by any particular operating entity.

ARROWHEAD reserves the right to modify, update, discontinue, or correct website content without prior notice.

2. SEPARATE BUSINESS ENTITIES & CONTRACTUAL RESPONSIBILITY

ARROWHEAD serves as a unified public-facing brand for independently organized business operations.

Each operating entity is responsible only for its own activities and obligations, as determined by applicable law and the agreements or arrangements governing those activities.

No operating entity automatically assumes the debts, liabilities, contractual commitments, insurance obligations, or other responsibilities of another solely because they share branding, ownership interests, personnel, marketing materials, or website representation.

All contractual rights and obligations are governed by the applicable written estimate, proposal, purchase order, service agreement, contract, or other legally binding documentation, together with applicable law.

Nothing on this website is intended to modify the legal relationships between the operating entities or create obligations beyond those established by applicable law or agreement.

3. SERVICES, PROJECTS & EQUIPMENT

Service descriptions, project examples, equipment specifications, geographic coverage, and other operational information are provided for general reference.

Actual services and capabilities depend on the applicable operating entity, contractual scope, licensing requirements, equipment availability, personnel, project conditions, and other relevant factors.

Photographs and videos may depict past projects, representative equipment, historical operations, subcontracted work, or other authorized imagery. Such materials are not representations that a particular company performed every activity shown or currently offers every depicted service.

Projects and services may require additional permits, authorizations, inspections, approvals, insurance arrangements, or third-party services.

No particular project outcome, timeline, availability, or performance result is guaranteed through information displayed on this website.

Any project-specific representations or commitments must be confirmed in the applicable written agreement.

4. ESTIMATES, INQUIRIES & BUSINESS COMMUNICATIONS

Submitting a contact form, requesting information, communicating by email, or discussing a potential project does not create a contractual relationship or obligate ARROWHEAD or any operating entity to provide services.

Estimates, pricing, scheduling, equipment availability, and preliminary project discussions are subject to verification and the conditions of the applicable written documentation.

No website inquiry, general communication, or preliminary discussion should be interpreted as acceptance of a project, confirmation of availability, or authorization to begin work.

Website submissions and inquiries may be directed to the appropriate operating entity or authorized representative for evaluation and response.

Unless a separate written confidentiality agreement is in place, visitors should not submit trade secrets, confidential commercial information, sensitive personal information, or other materials requiring special confidentiality protections through general website forms.

5. GOVERNMENT AGENCIES & THIRD-PARTY AFFILIATIONS

This website may reference government agencies, public programs, customers, contractors, equipment manufacturers, industry organizations, or other third parties.

References to contracts, projects, agencies, programs, or industry participation are provided for informational purposes and do not imply official endorsement, sponsorship, approval, or affiliation unless expressly stated and authorized.

Agency names, trademarks, insignia, logos, and other third-party intellectual property remain the property of their respective owners.

Participation in a government contracting program or incident support operation does not imply that every ARROWHEAD operating entity is approved, qualified, contracted, or authorized to perform the same activities.

6. NEWS, RESOURCES & EDUCATIONAL CONTENT

Information provided through our News, Resources, and other informational pages is intended for general educational and reference purposes only.

Published information concerning regulations, grants, financial assistance, environmental programs, agency requirements, industry practices, and similar subjects may change without notice.

While reasonable efforts may be made to maintain accurate information, ARROWHEAD does not guarantee its completeness, accuracy, timeliness, or continued applicability.

Visitors are responsible for independently verifying information with the appropriate government agency, organization, or qualified professional.

Website content does not constitute legal, tax, financial, engineering, environmental, insurance, regulatory, or other professional advice.

ARROWHEAD makes no guarantees regarding eligibility, approval, funding availability, regulatory compliance, or outcomes associated with resources discussed on this website.

7. INTELLECTUAL PROPERTY & CONTENT PROTECTION

Unless otherwise indicated, original website content, including photographs, videos, graphics, logos, written materials, project imagery, branding, layouts, and other creative works, is owned by or licensed to the applicable rights holder.

All applicable copyrights, trademarks, and other intellectual property rights are reserved.

Visitors may view website content for lawful personal or business informational purposes.

Except as permitted by applicable law, visitors may not reproduce, redistribute, commercially exploit, modify, republish, or otherwise use protected website content without prior written permission from the appropriate rights holder.

Unauthorized use of ARROWHEAD branding, logos, photographs, project imagery, or other protected materials is prohibited.

Automated extraction, bulk reproduction, or use of protected website materials for commercial datasets or artificial intelligence model training requires prior written authorization, except where permitted by law.

Nothing on this website grants ownership or license rights beyond the limited permission necessary for ordinary website viewing.

8. ACCEPTABLE WEBSITE USE

Visitors agree not to knowingly misuse the website or interfere with its normal operation.

Prohibited conduct includes unauthorized access attempts, introducing malicious software, attempting to compromise website security, impersonating another person or business, or unlawfully collecting information from the website.

ARROWHEAD may restrict access or take other lawful action in response to suspected misuse, security threats, or violations of these terms.

These provisions do not prohibit lawful reporting, legitimate criticism, or other activities protected by applicable law.

9. THIRD-PARTY WEBSITES & EXTERNAL CONTENT

This website may contain links to third-party websites, publications, agencies, or services.

External websites are operated independently and may have different terms, privacy practices, and security standards.

ARROWHEAD does not control or guarantee the content, accuracy, reliability, security, or availability of third-party websites.

Providing a link does not constitute endorsement or acceptance of responsibility for third-party content or services.

Visitors access external websites at their own discretion.

10. PRIVACY & INFORMATION COLLECTION

ARROWHEAD respects visitor privacy and seeks to collect only information reasonably necessary for website functionality, communication, and legitimate business purposes.

Information Provided Voluntarily

When visitors contact us through website forms, email, or other communication channels, information collected may include:

Names and business names.
Email addresses and telephone numbers.
Project locations and service areas.
Descriptions of requested services.
Other information voluntarily provided.

How Information Is Used

Submitted information may be used to respond to inquiries, evaluate potential projects, prepare estimates or proposals, provide requested information, coordinate business communications, maintain appropriate records, and conduct ordinary business operations.

Information may be routed to the appropriate operating entity or authorized service provider when necessary to respond to an inquiry or conduct legitimate business activities.

Business communications may include follow-up correspondence related to submitted inquiries or existing relationships. Promotional communications, if used, will be subject to applicable consent and opt-out requirements.

Information Sharing

ARROWHEAD does not sell personal information submitted through website inquiries to data brokers or third parties for monetary compensation.

Information may be disclosed to appropriate operating entities, authorized representatives, website service providers, technology vendors, professional advisers, or other parties reasonably necessary to provide requested services and conduct lawful business operations.

Information may also be disclosed when required by law, legal process, regulatory obligation, or when reasonably necessary to protect legal rights, security, or safety.

Information Retention & Security

Information may be retained for as long as reasonably necessary for the purposes described in this policy, legitimate business recordkeeping, dispute resolution, or compliance with applicable legal obligations.

Reasonable administrative and technical safeguards may be used to protect collected information.

However, no internet transmission, electronic storage system, or website platform can be guaranteed completely secure.

Visitors should avoid submitting highly sensitive information through general website contact forms.

Access, Correction & Deletion Requests

Individuals may contact ARROWHEAD to request access to, correction of, or deletion of personal information they have submitted, subject to applicable law and legitimate recordkeeping requirements.

Requests may be submitted to info@arrowheadusa.net.

Identity verification or additional information may be requested before processing certain privacy inquiries.

Applicable privacy rights will be honored as required by law.

11. COOKIES, ANALYTICS & TRACKING

This website is hosted through Squarespace and may use cookies and similar technologies to provide essential functionality, maintain security, analyze website activity, and improve visitor experience.

Essential Cookies

Certain cookies and technologies may be necessary for website operation, security, user preferences, and functionality.

Analytics & Performance

Depending on website settings, analytics tools may collect technical information such as:

IP addresses and approximate geographic location.
Browser, operating system, and device information.
Referring websites and traffic sources.
Pages visited and general website interactions.
Session information and timestamps.

Such information may be processed through Squarespace or other configured website service providers.

Third-Party Tracking

Certain website integrations or embedded third-party services may use their own cookies or technologies and may collect information about activity across websites or services, depending on their configuration.

Tracking Preferences

Legacy browser "Do Not Track" settings may not automatically disable website analytics or third-party tracking.

Visitors may manage available cookie preferences through website consent tools, where provided, and through their browser settings.

Legally recognized privacy opt-out signals and requests will be handled as required by applicable law.

Visitors may also review the privacy and cookie policies of third-party service providers for information about their data practices.

12. CHILDREN'S PRIVACY

This website is intended for general business and informational purposes and is not directed toward children under the age of 13.

ARROWHEAD does not knowingly solicit personal information from children under 13 through this website.

If we become aware that personal information has been collected from a child in violation of applicable law, appropriate steps will be taken to address the information.

Parents or guardians may contact info@arrowheadusa.net with relevant privacy concerns.

13. NO WARRANTIES

Website content is provided "as is" and "as available," without warranties of any kind, express or implied, to the fullest extent permitted by applicable law.

ARROWHEAD does not warrant that website information will be complete, accurate, current, uninterrupted, secure, or free from errors.

Descriptions of projects, equipment, operational capabilities, certifications, and services do not constitute independent guarantees of performance, availability, regulatory compliance, or suitability for a particular purpose.

Website information should not replace independently verified professional advice or project-specific contractual documentation.

14. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, the respective operating entities and their authorized representatives shall not be liable for indirect, incidental, consequential, special, or punitive damages arising solely from use of this website, inability to access it, or reliance upon its general informational content.

These limitations apply only to the extent legally enforceable and do not exclude liability that cannot lawfully be excluded.

Nothing in this policy modifies or overrides obligations established by an applicable project agreement, statutory requirement, or other legally enforceable obligation.

Nothing on this website shall be construed as an agreement by one operating entity to guarantee, indemnify, or assume the obligations of another.

15. WEBSITE SECURITY & SERVICE AVAILABILITY

ARROWHEAD may modify, suspend, restrict, or discontinue website functionality or content at any time.

While reasonable efforts may be made to maintain website availability and security, uninterrupted access is not guaranteed.

ARROWHEAD is not responsible for temporary outages, technical failures, interrupted communications, or issues caused by third-party hosting, network, or technology providers, except where responsibility cannot lawfully be excluded.

16. GOVERNING LAW & DISPUTE RESOLUTION

These website terms shall be interpreted under the laws of the State of California, to the extent permitted by applicable law.

Before initiating formal proceedings concerning a dispute relating solely to these website terms, the parties should make a reasonable good-faith effort to resolve the matter through written communication.

Non-binding mediation may be pursued by mutual agreement.

Where legally permissible, disputes concerning these website terms shall be brought before a court of competent jurisdiction in Tulare County, California.

This provision does not limit rights or remedies provided by applicable law or alter dispute resolution requirements contained in separate binding agreements.

17. SEVERABILITY & NON-WAIVER

If any provision of these terms is determined to be invalid or unenforceable, the remaining provisions shall continue in effect to the extent permitted by law.

Failure to enforce a provision at any particular time does not constitute a waiver of the right to enforce that provision in the future.

18. CHANGES TO THESE POLICIES

ARROWHEAD reserves the right to revise these website terms and privacy practices as necessary to reflect operational, technical, regulatory, or legal changes.

Updated policies will be published on this website with a revised effective date.

Material changes to privacy practices will be communicated through an appropriate website notice or other method when required by applicable law.

Continued website use following publication of updated terms may be subject to the revised terms to the extent permitted by law.

19. CONTACT INFORMATION

ARROWHEAD

Central California, United States

Website: www.arrowheadusa.net

Email: info@arrowheadusa.net

For business inquiries, website concerns, intellectual property matters, or privacy requests, please contact us using the email address above.

ARROWHEAD is a shared brand identity. Services and contractual obligations are undertaken by the applicable operating entity and governed by its respective agreements and applicable law.